Pharmacy
Information Services

Pharmacy Information Systems provides technical support for the students, staff and faculty of the WSU College of Pharmacy.

IT Support Information

Office Hours: 8 am - 5 pm, M-F
tech@pharmacy.wsu.edu
509-358-7916
Emergency: 509-339-3177


Pharmacy ITS Service Catalog

Application development / Web application

  • Credit card processing, pci compliance
  • Database design
  • Mobile applications
  • Web applications

Business / Productivity

  • Data warehouse
  • Inventory Control
  • Reporting
  • Software Licensing/purchase

Classroom and Educational Technology

  • Blackboard/LMS
  • Clinical Pharmacology
  • Educational/Instructional Design/Technology
  • Examsoft, Examplify/Softest
  • Micromedex
  • Panopto
  • Pharmacy Library
  • Polling Software
  • Qualtrics
  • QS1 / SystemOne

Collaboration

  • Panopto
  • Qualtrics
  • Sharepoint
  • Video Conferencing
    • Polycom, Real Presence Desktop
    • Skype for Business
    • Zoom
    • Goto Meeting

Data Storage

  • On premise secure file storage
  • Cloud – Office 365 OneDrive
  • Data backup/retrieval/archive

Desktop, Laptop and Mobile Device

  • Acquisition
  • Application installation and support
  • Device Encryption
  • Endpoint Management
  • Mobile Device Management
  • Software and hardware diagnostic

Equipment Loans

  • Conference microphones
  • Laptops, Tablets
  • Microphones/Webcams
  • Slide advancers
  • Projectors

Email

  • Class and student organization email lists
  • Office 365 student email accounts
  • Faculty/Staff department email lists
  • On Premise and Office 365 faculty/staff account

Network Connectivity – onsite and remote

  • Wireless network
  • Remote access/VPN/Remote Desktop
  • On premise file server access
  • Remote access to WSU Library and Pharmacy resources/software
  • Networked printers

Research Support

  • Lab/research computing/instrument hardware and system support
  • Software installation, diagnostic, integration

Security

  • Endpoint Protection: Antivirus/anti-malware/firewall
  • Endpoint management
  • Secure Socket Layer Certificates (SSL)
  • Secure file storage
  • Device Encryption

Servers

  • Database administration
  • Data backup and archive
  • File storage
  • Printer servers
  • Server and application hosting
  • System Administration

Telecom

  • Troubleshooting (IP desk phone, voice mail, voice mail to email, fax, etc.)

 

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Quick Links


Office Staff

Aaron Quam, IT Specialist 2
HSB 320 A
Phone: 509-368-6615
aaron.quam@wsu.edu
Hours: M-F, 8 am - 5 pm

Michael Johnson, IT Specialist 3
HSB 325 B
Phone: 509-358-7916
michael.j.johnson@wsu.edu
Hours: M-F, 8 am - 5 pm

Ryan Maynard, Information Services Director
HSB 325 A
Phone: 509-358-7609
maynardr@wsu.edu